bq44 FAQ

bq44 does not charge any platform fee for deposits. However, mobile banking services like bKash, Nagad, or Rocket may apply their own transaction charges under their own terms. It is worth checking the terms of your chosen payment method before making a deposit.

First, log in to bq44 and go to the Cashier section. Select bKash there and you will be given a specific payment number and reference code. From your bKash app, send money to that number and make sure to enter the reference code correctly. Your account balance will be credited within a short time.

The minimum deposit amount at bq44 is ৳500. This limit applies equally to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. It is a convenient way to start playing with a relatively small investment.

Occasionally a deposit may take a little time due to network delays. First, save the transaction receipt (transaction ID) from your payment method. Then contact bq44 live chat and provide the receipt details. Our support team will verify the matter quickly and resolve it.

Yes, Nagad is a fully supported payment method at bq44. The process is the same as bKash — choose Nagad in the Cashier, send money to the provided number, and make sure to include the transaction reference code. The minimum deposit amount is ৳500.

Yes, for security reasons bq44 only sends funds to a wallet or bank account registered in the player's own name. Withdrawal requests to an account in someone else's name are not accepted. This is an important step to protect your funds and prevent fraud.

The minimum withdrawal amount at bq44 is ৳1,000. This limit is the same for bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your account balance exceeds this amount and your KYC verification is complete.

bq44 generally completes withdrawals within 15 minutes to 2 hours. For bank transfers, the bank's own processing time may be added. Mobile banking methods (bKash, Nagad, Rocket, Upay) are usually completed faster.

To withdraw winnings from bq44's welcome bonus, the wagering requirement must be met. Wagering is calculated only on the bonus amount — for example, for a ৳1,500 bonus at 15× = ৳22,500 in wagers must be placed before the bonus winnings can be withdrawn. Once wagering is complete, follow the normal withdrawal process.

bq44 generally accepts the following documents: National ID Card (NID), passport, and driving licence. A recent bank statement or utility bill may also be requested as proof of address. Make sure images are clear and legible.

KYC verification is typically requested at the time of the first withdrawal or before a large transaction. It is a one-time process — once completed, you do not need to submit the same documents again. So completing verification as soon as possible means no delays with future withdrawals.

bq44 stores your personal information and documents with the highest level of confidentiality. All data is protected through SSL encryption technology. Your information is never shared with third parties without verification. Read our privacy policy for more details.

If verification is rejected, a message is usually sent stating the reason — such as a blurry image, an expired document, or a name mismatch. Fix the issue and resubmit new images or documents. If you are unsure what went wrong, contact bq44 live chat — our team will guide you step by step.

KYC (Know Your Customer) verification is primarily for the protection of players — it ensures that no one else can access your account without authorisation and that your winnings reach the right person. It is an internationally recognised security practice and must be completed before your first withdrawal at bq44.

Every week, a set portion of your net losses is returned to your account as cashback. The cashback rate depends on your VIP level. This amount is generally added automatically at the end of each week and can be used for playing the following week.

bq44 has three VIP levels:

• Bronze — up to 0.3% cashback per week
• Silver — up to 0.5% cashback per week
• Gold — up to 0.8% cashback per week

As you move to a higher level, both the cashback rate and other benefits increase.

VIP level progression is determined entirely by your playing activity. Regularly participating in various games and staying active creates the opportunity to move from Bronze to Silver, and from Silver to Gold. You can see your progress in the VIP section of your account.

In addition to weekly cashback, VIP members enjoy priority access to special promotions, higher withdrawal limits, and personalised support. Higher-level VIP members also get the opportunity to participate in exclusive tournaments and events that are not open to regular players.

Yes, from the moment you open an account at bq44, you automatically become part of the VIP program. You will start at the Bronze level and can gradually move up by playing actively. There is no need to register anywhere separately.