bq44's Privacy Policy — Your Information Is Our Responsibility

bq44 is a trusted platform in Bangladesh's online betting community. We believe that protecting the privacy of your personal information is not just a legal obligation — it is an ethical commitment to our users. This Privacy Policy ("Policy") explains what information we collect about you when you use the bq44 website, how that information is used, and what rights you have. By using this platform, you are considered to have agreed to the terms of this Policy.

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We may collect different types of information at various stages of your use of the bq44 platform. This information falls into two main categories:

A. Personally Identifiable Information

When you create an account on our platform, carry out transactions, or contact our support team, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial information: bKash, Nagad, Rocket, Upay or bank account details (for transaction processing only)
• Address details

B. Technical and Behavioral Information

Some technical information is collected automatically while you browse our website. This includes:

• IP address and device type
• Browser type and operating system
• Pages visited, session duration, and click patterns
• Referral source (the link you followed to reach our site)
• Preference and settings information collected through cookies

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bq44 collects your information through the following methods:

• Directly provided information: What you provide yourself through registration forms, transaction forms, or support requests.
• Automated collection: Technical information is collected from your browser and device through cookies and log files.
• From third parties: Limited information may be received through payment processors and identity verification agencies.

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We use your information for the following purposes only and it is never used for unrelated activities:

• To create accounts and verify identity
• To successfully complete deposit and withdrawal transactions
• To manage financial activities through bKash, Nagad, Rocket, Upay, and bank transfers
• To provide customer support via 24/7 live chat and email
• To ensure platform security and prevent fraud
• To comply with legal and regulatory obligations
• For analysis to improve service quality and plan new features
• To send information about bonuses or offers with your consent

We never sell, rent, or disclose your information to unauthorized third parties.

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bq44 strictly controls who can access your information. Information may be shared with third parties only in the following limited circumstances:

Payment Service Providers

We work with approved payment gateways to complete your financial transactions. Only the information necessary to complete a transaction is shared with them. Each payment partner is governed by their own privacy policy.

Technology and Analytics Partners

We work with trusted technology partners to improve platform performance. Only anonymized or aggregated data is shared with them — your identity is not disclosed.

Legal Requirements

We may be required to provide relevant information in order to comply with lawful directives from legal authorities or court orders. In such cases, we always seek to protect the user's interests and no information beyond what is required is disclosed.

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The bq44 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of Cookies

• Essential cookies: Required for login sessions and security functions — disabling these will prevent the site from working properly.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics cookies: Used to understand which pages on the site are used most, so we can improve service quality.

You can control cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

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bq44 applies industry-leading technical and administrative measures to protect your information. The key components of our security framework are:

• SSL Encryption: All data transmitted between our servers and your browser is protected through SSL (Secure Socket Layer) encryption.
• Data Encryption: Sensitive information stored on servers is kept in an encrypted format.
• Access Control: Only authorized staff can access information, and only to the extent needed — on a need-to-know basis.
• Security Testing: Vulnerabilities are identified through regular system reviews and security audits.
• Firewall and Anti-Fraud Systems: Active security measures are in place to prevent unauthorized access and fraud.

Please keep in mind — no data transmission over the internet is entirely risk-free. We provide the highest level of protection, but no system is 100% impenetrable.

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bq44 retains your information only for as long as it is needed or legally required. The general retention principles are as follows:

• Active account data: Fully retained for as long as the account remains active.
• After account closure: Certain information may be retained for a specified period to meet legal and financial compliance requirements.
• Transaction records: Retained for the period required under financial regulatory rules.
• Technical logs: Retained for a limited period for security purposes.

Once the specified retention period ends, information is securely deleted or anonymized.

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As a bq44 user, you have certain fundamental rights over your personal information. We fully respect these rights:

Right to Access

You may ask us at any time what information we hold about you.

Right to Rectification

If any of your information is incorrect, you may request that it be corrected. We will do so within a reasonable time.

Right to Erasure

Subject to certain conditions, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal and financial obligations.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

Right to Withdraw Consent

If you have previously given consent to receive marketing communications, you may withdraw that consent at any time. This will have no effect on your account services.

To exercise any of the above rights, please contact our support team. We provide assistance in both Bengali and English.

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The bq44 platform is intended for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected inadvertently, we take immediate steps to delete it.

We apply age verification methods and take active steps to prevent minors from creating accounts. If you suspect that a minor's information is present in our system, please contact us immediately.

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bq44 reserves the right to update or change this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, we will notify you by email or through the platform.
• Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

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If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the bq44 support team. We are available 24/7 and provide assistance in both Bengali and English:

• 24/7 Live Chat Support — use the live chat option on the platform.
• Email: [email protected]

We take every privacy-related request seriously and aim to respond as quickly as possible.